bnn5 Privacy Policy

01 Introduction

bnn5 ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who interacts with the bnn5 online gaming and sports betting platform. This Privacy Policy sets out the basis on which any personal data we collect from you — or that you provide to us — will be processed by bnn5.

We recognise that Pakistani players place a great deal of trust in us when they share their personal information during the registration and KYC verification process. That trust is something we take very seriously. Our data practices are designed to be transparent, proportionate, and fair at every stage of your relationship with bnn5.

This policy should be read alongside the bnn5 Terms & Conditions, which together constitute the full legal framework governing your use of the bnn5 platform.

02 Data We Collect

2.1 Information You Provide Directly

When you register a bnn5 account, complete KYC verification, make a deposit or withdrawal, or contact our support team, you provide us with personal data including:

• Full legal name as per your Pakistani CNIC or Passport;
• Date of birth (used to verify you are 21 years of age or older);
• Pakistani mobile phone number and email address;
• Residential address in Pakistan (city, province, postal code);
• Government-issued identification documents (CNIC, Passport) submitted for KYC;
• Payment method details such as your JazzCash or EasyPaisa registered mobile number, bank account name, or the last four digits of a linked Visa/Mastercard;
• Any correspondence you send to bnn5 via email or live chat support.

2.2 Information Collected Automatically

When you access and use the bnn5 platform, we automatically collect certain technical data, including:

• IP address and approximate geographic location derived from it;
• Device type, operating system, and browser version;
• Pages visited on bnn5, time spent on each page, and navigation paths;
• Date, time, and duration of each login session;
• Game session data including games played, bet amounts, and outcomes (used for responsible gaming monitoring and fraud detection);
• Cookie identifiers and similar tracking technologies as described in Section 8.

2.3 Information from Third Parties

bnn5 may receive additional personal data about you from third-party identity verification and KYC service providers, payment processors, and fraud prevention agencies where this is necessary to verify your identity, process your transactions, or comply with our anti-money laundering obligations.

03 How We Use Your Data

bnn5 uses the personal data we collect for the following purposes:

04 Legal Basis for Processing

bnn5 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to fulfil our obligations under the bnn5 Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, age verification requirements, and tax reporting obligations.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and improving the bnn5 user experience, where these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, such as receiving marketing communications from bnn5. You may withdraw consent at any time without affecting the lawfulness of prior processing.

05 Sharing Your Data

bnn5 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• KYC and identity verification providers: To verify your identity documents and confirm your age and address details as part of the onboarding process.
• Payment processors: Including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, Visa/Mastercard processing networks, and 1LINK — to process your deposits and withdrawals securely in PKR.
• Fraud prevention and AML agencies: To screen transactions and account activity against known fraud patterns and money laundering typologies.
• Technology service providers: Including cloud hosting providers, platform software vendors, and customer support tool providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where bnn5 is required by law, court order, or regulatory direction to disclose your personal data.
• Gaming regulators: Where required to demonstrate compliance with our international gaming licence obligations.

All third parties with whom bnn5 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond what is necessary to perform their specific service for bnn5.

06 Data Retention

bnn5 retains your personal data for as long as your bnn5 account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account and KYC data is retained for a minimum of five (5) years from the date of account closure, in accordance with standard anti-money laundering record-keeping requirements.
• Transaction records (deposit and withdrawal history) are retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence is retained for three (3) years from the date of the last communication in the relevant thread.
• Marketing consent records are retained until you withdraw your consent and for a reasonable period thereafter to demonstrate our compliance.
• Technical and session logs are retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.

Once the applicable retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you.

07 Data Security

bnn5 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bnn5 servers;
• Encrypted storage of sensitive data including identity documents and payment information;
• Role-based access controls ensuring that only authorised personnel can access player personal data;
• Regular security audits and penetration testing of bnn5 platform infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access;
• Incident response procedures to detect, contain, and report any data breach without undue delay.

While bnn5 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and not sharing your bnn5 login credentials with anyone. If you suspect any unauthorised access to your account, please contact [email protected] immediately.

08 Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit bnn5. They allow the platform to recognise your browser, maintain your login session, remember your preferences, and collect limited usage data to improve the platform experience.

8.2 Types of Cookies Used by bnn5

• Strictly necessary cookies: Required for the bnn5 platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your language preference, display settings, and responsible gaming limit selections between sessions.
• Analytics cookies: Used to collect anonymised data about how players navigate bnn5, which pages are visited most, and where errors occur. This data is used solely to improve the platform and is never linked back to your individual identity.

bnn5 does not use third-party advertising cookies or behavioural tracking cookies that profile you for the purpose of serving targeted advertisements on other websites.

8.3 Managing Cookies

You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in to your bnn5 account and using the platform's core features.

09 Your Privacy Rights

As a bnn5 player whose personal data we hold, you have the following rights in relation to that data. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving your request.

• Right of access: You have the right to request a copy of the personal data bnn5 holds about you, along with information on how it is being used.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: You may request that bnn5 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations described in Section 6.
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to object: You may object to the processing of your personal data where bnn5 is relying on legitimate interests as the legal basis, if you believe your rights and freedoms override those interests.
• Right to withdraw consent: Where bnn5 processes your data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to data portability: Where technically feasible, you may request that bnn5 provide your personal data in a structured, commonly used, machine-readable format.

10 Minors & Age Verification

The bnn5 platform is strictly intended for adults aged 21 years and over. We do not knowingly collect or process personal data belonging to individuals under this age. Age verification is a mandatory step in the bnn5 registration and KYC process, and we reserve the right to request documentary proof of age at any point.

If bnn5 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the associated account, delete the personal data in question to the extent permitted by law, and take all appropriate follow-up action. If you believe a minor may have registered on bnn5, please notify us without delay at [email protected].

11 International Data Transfers

bnn5 operates on an internationally hosted infrastructure. This means that your personal data may be transferred to, and stored on, servers located outside Pakistan. Where such transfers occur, bnn5 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this policy.

Transfers to our KYC verification partners, payment processors, and technology service providers are governed by contractual data protection obligations that require those parties to handle your data securely and only for the purposes specified by bnn5.

12 Third-Party Services & Links

The bnn5 platform does not contain links to external third-party websites or platforms. All services, game content, and features accessible via bnn5 are operated directly by bnn5 or by third-party providers working under data processing agreements with bnn5.

Where third-party game content providers power specific games available on bnn5 — such as live casino studios or slot game developers — those providers may collect limited technical data (such as game session identifiers) through their game software. This data collection is governed by our agreements with those providers and is used solely for the purpose of game delivery, performance monitoring, and fair-play verification.

13 Changes to This Privacy Policy

bnn5 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform functionality, or applicable legal requirements. When we make material changes to this policy, we will notify registered players via email or a prominent notice on the bnn5 platform at least 14 days before the updated policy takes effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how bnn5 protects your personal data. Your continued use of the bnn5 platform following notification of any update constitutes your acceptance of the revised policy.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or want to raise a concern about how bnn5 handles your personal data, please contact our Data Support team:

• Email: [email protected]
• Subject line: "Privacy Policy Enquiry" or "Privacy Rights Request"
• Response time: Within 30 days for privacy rights requests; within 48 hours for general privacy queries
• Support hours: 24 hours a day, 7 days a week

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or to the dispute resolution body associated with bnn5's international gaming licence.